Refund policy
Return & Exchange Policy
We offer a simple return and exchange process to ensure a smooth shopping experience.
Return Window
Return requests must be raised within 48 hours of delivery.
How to Request
To initiate a return, contact us at:
riivva10@gmail.com
Provide:
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Order ID
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Product images (with tags)
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Reason for return
Requests made after 48 hours will not be accepted.
Important
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Unboxing video is required for damaged, wrong, or missing items
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Do not share OTP with pickup partner before handing over the parcel
Refund / Credit
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Damaged / Wrong item: A full refund will be provided only if you share a clear unboxing video recorded at the time of opening the package.
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Change of mind / dislike: The product can be exchanged, but no refund will be provided.
Refunds are processed after the product is received and verified.
Shipping Charges
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Damaged / incorrect product: Free return pickup
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Change of mind: Return shipping charge may apply
Non-Returnable Items
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Customized or personalized products
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Sale items
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Gift cards
Exchange
We do not offer direct exchanges.
You can return the product and place a new order.
